Thousands of groomers are leaving Gingr after rising fees, declining support, and bugs that cost businesses thousands. HeyGroomer gives you everything you actually need — at half the price.
Since Togetherwork acquired PetExec in late 2024 and forced migration to Gingr, the complaints have been piling up:
Gingr starts at $105/month for their basic Spa plan — and goes up to $180/month for boarding. On top of that, they're adding a 1% gateway fee on PetExec transactions and forcing users into payment processor partnerships.
One owner reported an unexpected $2,000 "gateway fee" the day after migrating.
Source: Capterra, Software Advice reviews
"The Gingr team will make updates which affect random parts of the software and they do not catch these bugs. These have cost not just our business but colleagues as well thousands of dollars."
— Gingr user, Capterra review
"Support is practically non-existent. It's astonishing how far this software has fallen in such a short period."
— Gingr user, Capterra review
"For how much Gingr costs per month, I can't believe I can't talk to a customer service rep!"
— Gingr user, Software Advice review
"Our shop has been using Gingr for the last five months or so and it has been overwhelming and clunky. There's like four different ways to do everything, and so many features are lacking."
— r/doggrooming, March 2026
| Feature | HeyGroomer | Gingr |
|---|---|---|
| Starting Price | $49/mo | $105/mo |
| Free Plan | ✓ Yes | ✗ No |
| 24/7 Phone Answering | ✓ Built-in | ✗ Not available |
| Online Booking | ✓ Included | ✓ Included |
| Automated Reminders | ✓ SMS & Email | ✓ SMS & Email |
| Client Portal | ✓ Modern, mobile-first | ✓ Available |
| Breed-Aware Scheduling | ✓ Auto-adjusts time slots | ✗ Manual only |
| Payment Processing | ✓ No gateway fees | ⚠️ 1% gateway fee on PetExec |
| Setup Time | 5 minutes | 1–4 weeks |
| Phone Support | ✓ Available | ✗ Chat/email only; long waits |
| Hidden Fees | ✗ None | ⚠️ Gateway fees, processor lock-in |
| Contract Required | ✗ Cancel anytime | ⚠️ Monthly or annual lock-in |
Here's what you get with HeyGroomer, no upsells.
Never miss a booking call again. Our smart receptionist answers 24/7, books appointments in real-time, and knows every breed's grooming time. No extra charge.
Breed-aware time slots that auto-adjust based on size and coat type. No more overbookings. No more guessing how long a Goldendoodle takes.
Keep your money. No surprise 1% fees. No forced payment processor partnerships. Your revenue stays your revenue.
Pet parents book, reschedule, and confirm online. Automated reminders cut no-shows. Modern mobile experience they'll actually use.
Unlike Gingr's "estimates," HeyGroomer shows you real numbers. Know exactly what you're making — not approximations.
No month-long onboarding. No consultants. Sign up, add your services, and start booking. It's that simple.
Download your client list, pet profiles, and appointment history from Gingr. Go to Reports → Export in your Gingr dashboard.
Create your free account at heygroomer.xyz. No credit card needed. Takes 2 minutes.
Use our onboarding wizard to add your grooming services, pricing, and availability. Pre-loaded with 11 common grooming services and 44 price/duration variants to get you started fast.
Upload your exported client list. We'll match pet profiles and contact info automatically.
Share your new booking link with clients. Set up your phone receptionist. You're done.
Plus gateway fees, processor lock-in, and surprise charges.
Free plan available. Zero hidden fees. Zero gateway charges.
Related: HeyGroomer vs MoeGo · AI Receptionist for Pet Groomers · Revenue Calculator · Blog: Leaving Gingr or PetExec? · Best Pet Grooming Software 2026
Join the thousands of groomers switching to smarter, more affordable software.
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